Frequently Asked Questions
What is the Buckeye Peer Access Line (PAL)?
- The PAL is a non-emergency call line that provides a space for students to engage in brief phone conversations in order to gain support and learn about campus resources. Student volunteers are available to provide peer-to-peer assistance that promotes and enhances student development and wellbeing.
Does the Buckeye PAL maintain privacy?
- The PAL is a private resource. What you tell a volunteer is generally private. Volunteers will not disclose any information about a caller’s identity or situation. However, in circumstances where an individual is in immediate danger to themselves or others, privacy is not maintained. Additionally, PAL volunteers are mandatory reporters and will report instances of sexual assault, sexual harassment, domestic/dating violence, stalking, sex-and gender-based discrimination and pregnancy discrimination.
Why do students call the PAL?
- Students can contact us about a variety of topics; including but not limited to the following:
- Adjusting to college and university life
- Balancing stress management
- Managing platonic, romantic and family relationships
- Feeling pressure to succeed
- Navigating personal and social identities
Who are PAL volunteers?
- Our volunteers are graduate, professional and undergraduate students who have participated in comprehensive and specific training. Volunteers serve as a support system for their Ohio State peers and will refer them to appropriate resources.
Who can utilize the PAL?
- We will speak with and serve all graduate, professional and undergraduate students of the Ohio State University. The PAL is not open to non-Ohio State students.
What can I call and talk about?
- The PAL encourages all Ohio State graduate, professional and undergraduate students to talk about any challenges or concerns they may have. Every volunteer received training in listening, providing options to resources and accessing referrals. Our volunteers will refer you to a variety of on and off-campus resources on a wide range of topics.
How many times can I call the PAL?
- Although our PAL volunteers receive continual training, we are not qualified to provide ongoing counseling services. However, we will talk to students whenever they need us, provided that each conversation is about a different issue. We also provide referrals to counselors at Counseling Consultation Service, other organizations and university departments who have expertise.
Can I call and request to speak with a specific volunteer?
- No, all of volunteers can talk about any challenges or concerns a caller may have. Every volunteer received training in listening, providing options to resources and accessing referrals. Our volunteers will refer you to a variety of on and off-campus resources on a wide range of topics.
Can I only call from 8 p.m. to midnight?
- Yes, the PAL operates weekdays from 8 p.m. to midnight when classes are in session during fall and spring semesters. The PAL does not operate during university breaks, exam weeks or when university offices are closed.
Why was wasn’t my phone call answered?
- While your phone call may be answered directly from 8 p.m. to midnight, Monday through Friday during the semester, we are not able to answer our phone during non-office hours. During operating hours your phone call may be placed on hold while we talk with another student, however you will not wait more than five minutes before speaking with someone.